Terms and conditions

1. Orders and prices

All prices are in euros and include VAT. The contract is concluded once your order is paid and you see the confirmation on screen (for pay-at-pickup: once the confirmation appears). The restaurant may decline an order, for example when a dish is sold out; you then receive a full refund.

The discount for orders in the KAYAN app only applies to orders placed in the app and cannot be combined with other promotions unless stated otherwise.

2. Payment

Payments are processed by Stripe (including iDEAL, Apple Pay, Google Pay, card and Klarna) or, if you choose, at the restaurant when you pick up. An order that is not paid within the payment window expires automatically.

3. Pickup

You collect your order at the chosen time at Julianapark 40, Haarlem. Orders that are not collected are not refunded, because they were freshly prepared for you.

4. Cancellation and withdrawal

As these are perishable, freshly prepared meals, the statutory right of withdrawal does not apply (Dutch Civil Code art. 6:230p(f)). You can cancel an order free of charge as long as the restaurant has not accepted it yet (via your order status or My account). After that only by agreement.

5. Bookings

A booking can be cancelled free of charge up to the number of hours stated in the confirmation. If you are later than the stated time without notice, the table may be released. If you pre-ordered and paid with your booking, the no-show rules shown when booking apply.

6. Allergens

Allergen information is shown with the dishes insofar as the restaurant has verified it. Allergens are handled in our kitchen; cross-contamination cannot be ruled out. Always tell us about an allergy before ordering.

7. Loyalty points

Points have no cash value, are personal and expire according to the rules in the app. Points may be withdrawn in case of abuse.

8. Complaints

Have a complaint? Let us know within a reasonable time via info@kayanrestaurants.nl or +31 6 45459199. We respond within 14 days.

9. Liability and law

Our liability is limited to the amount of the order concerned, except in case of intent or gross negligence. Dutch law applies; mandatory consumer law remains unaffected.